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Customer Feedback Survey
Home Maintenance Plans takes customer service seriously. We are continually striving to maintain and improve levels of service to our valued customers, which is why we rely on your input and feedback to know how we are performing. Your input is used to help us as a company define, set, and achieve performance goals so that we may continue to improve the way in which we support our customers needs. Please take a few moments to provide us with your feedback related to your recent service experience with HMP.
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Work Order Number 
Date of Service 
Description of Service 
Customer Name 
Address Line 1 
Address Line 2 
Phone Number 
E-mail address 
1. When you called to schedule service, was the representative courteous, responsive, and informative?
 
Comments 
2. Did the Service Technician respond in a timely manner to schedule your service?
 
Comments 
3. Did the Service Technician arrive on time for the scheduled appointment?
 
Comments 
4. Was the Service Technician courteous, professional, and knowledgeable?
 
Comments 
5. Did the Service Technician perform quality work?
 
Comments 
6. Did the Service Technician leave a clean work place after completion of the service?
 
Comments 
7. Would you hire Home Maintenance Plans again for service, or recommend HMP to a neighbor?
 
Comments 
8. Overall, how satisfied were you with the service provided by HMP?
 
9. What recommendations would you offer to Home Maintenance Plans to improve our service? 
10. Would you like someone from HMP to contact you about this survey?
 

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HMP Property Management  2955 Inca Street, Loft #1M  Denver, CO 80202
Phone: (303) 284-1448    Fax: (303) 845-8905    E-mail: Info@HMPManagement.com
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